1. Acceptance of Terms

By accessing or using the website https://www.dikeninfo.shop (the "Site") and any services provided by Baoding Diken Information Technology Co., Ltd. ("we", "us", "our"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree with any part of these Terms, you must not access the Site or use our services. These Terms constitute a legally binding agreement between you and the Company. We reserve the right to update these Terms at any time; continued use after changes constitutes acceptance of the new Terms.

2. Description of Services

We offer the following services in the field of information technology:

• System Architecture Design: Custom IT infrastructure planning, network topology design, and scalable system blueprints.
• System Integration: Seamless integration of hardware, software, and network components into unified operational systems.
• Cloud Solutions: Cloud migration, deployment, management, and optimization services across major cloud platforms.
• Cybersecurity Services: Security audits, vulnerability assessments, penetration testing, and ongoing threat monitoring.
• Data Analytics: Business intelligence, data engineering, visualization dashboards, and predictive analytics solutions.
• Software Development: Custom software, web applications, mobile apps, and API integration services.
• IT Consulting: Strategic technology advisory, digital transformation planning, and technology stack evaluation.
• Managed IT Services: Ongoing IT infrastructure monitoring, maintenance, support, and helpdesk services.

All services are provided subject to the scope, deliverables, and timelines agreed upon in a separate Statement of Work (SOW) or service agreement executed by both parties.

3. Intellectual Property Rights

Ownership: All content, design, code, graphics, logos, trademarks, and materials published on the Site are the intellectual property of Baoding Diken Information Technology Co., Ltd. or its licensors and are protected by applicable intellectual property laws.

License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for its intended purpose. You may not reproduce, distribute, modify, create derivative works from, or publicly display any of our intellectual property without our prior written consent.

User Submissions: By submitting content (feedback, suggestions, or materials) to us, you grant us a perpetual, irrevocable, royalty-free license to use such content for improving our services, with no obligation of compensation.

Deliverables: Upon full payment, we grant you a perpetual, non-exclusive license to use any custom deliverables (software, code, designs) specifically developed for you under a separate SOW. We retain the right to use general methodologies and non-client-specific knowledge gained during project delivery.

4. User Accounts and Registration

Certain features of our Site or services may require account registration. By creating an account, you agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your account data to keep it accurate.
• Safeguard your account credentials and notify us immediately of any unauthorized use.
• Accept full responsibility for all activities that occur under your account.
• Not create accounts using automated means or for unauthorized purposes.
• Not share, sell, or transfer your account to any third party without our written consent.

We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for more than 12 consecutive months, or pose a security risk.

5. User Obligations and Conduct

When using our Site and services, you agree to comply with all applicable laws and regulations. You shall not:

• Use the Site for any unlawful purpose or in violation of any local, national, or international law.
• Transmit any viruses, worms, malware, or other malicious code.
• Attempt to gain unauthorized access to our systems, networks, or user accounts.
• Interfere with or disrupt the integrity or performance of the Site or services.
• Engage in data scraping, crawling, or extraction without our written authorization.
• Submit false, misleading, or fraudulent information through forms or communications.
• Use any automated means (bots, scripts, etc.) to interact with the Site unless explicitly permitted.
• Harass, abuse, or harm others through your use of our services or communication channels.
• Violate the intellectual property rights of any third party.

6. Payment Terms

Fees: All fees for services are as set forth in the applicable SOW or service agreement. Fees are quoted in the currency specified in the agreement and are exclusive of applicable taxes.

Payment Schedule: Payment terms (including deposits, milestone payments, and final payments) shall be as agreed in the SOW. Unless otherwise agreed, invoices are due within 30 days of receipt.

Late Payment: Overdue amounts may incur a late charge of 1.5% per month (or the maximum rate permitted by law) on the outstanding balance. We reserve the right to suspend services for accounts that are more than 30 days overdue.

Taxes: You are responsible for all taxes, duties, and levies applicable to our services, excluding taxes based on our net income.

Currency: All payments shall be made in Chinese Yuan (CNY) or as otherwise specified in the SOW.

7. Service Level Agreement (SLA)

For recurring managed services and support, the following service levels apply:

• System Uptime: 99.9% uptime guarantee for hosted infrastructure, excluding scheduled maintenance (notified at least 48 hours in advance).
• Support Response Times: Critical issues (system down, security breach) – within 2 hours; High priority – within 4 hours; Normal priority – within 24 hours; Low priority – within 48 hours.
• Resolution Targets: Critical – 8 business hours; High – 24 business hours; Normal – 3 business days; Low – 5 business days.
• Scheduled Maintenance: Performed during designated maintenance windows (weekdays 02:00–06:00 Beijing Time) with advance notice.

SLA credits or remedies, if any, shall be as specified in the applicable service agreement. SLA does not apply to force majeure events, third-party service failures, or issues caused by the client.

8. Confidentiality

Definition: "Confidential Information" means all non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party"), whether written, oral, or electronic, including but not limited to business plans, technical data, source code, algorithms, customer lists, financial information, trade secrets, and proprietary methodologies.

Obligations: The Receiving Party agrees to: (a) hold Confidential Information in strict confidence; (b) not disclose it to any third party without prior written consent; (c) use it solely for the purpose of performing obligations under these Terms or applicable SOW; and (d) protect it using the same degree of care used to protect its own confidential information (but no less than reasonable care).

Exceptions: Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully in the Receiving Party's possession before disclosure; (c) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; or (d) is required to be disclosed by law or court order.

Duration: These confidentiality obligations survive termination of these Terms for a period of 5 years (or indefinitely for trade secrets).

9. Limitation of Liability

Disclaimer of Warranties: The Site and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses.

Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall Baoding Diken Information Technology Co., Ltd., its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or business interruption, arising out of or in connection with these Terms or the use of the Site or services, whether based on contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

Cap on Liability: Our total aggregate liability arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to us for the specific service giving rise to the claim during the 12-month period preceding the event giving rise to the liability. Multiple claims shall not increase this cap.

10. Indemnification

You agree to indemnify, defend, and hold harmless Baoding Diken Information Technology Co., Ltd., its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Site or services.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Any content or data you submit, post, or transmit through the Site.
• Any disputes between you and other users of our services.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense.

11. Termination

By Us: We may suspend or terminate your access to the Site and services at any time, with or without cause, by providing written notice. Immediate termination may apply for breach of these Terms, violation of applicable law, fraudulent activity, non-payment, or if continued service poses a security or legal risk.

By You: You may terminate your account or service agreement at any time by providing 30 days' written notice. Early termination may be subject to fees as specified in the applicable SOW.

Effect of Termination: Upon termination: (a) your right to access the Site and services ceases immediately; (b) we will invoice you for all amounts due up to the termination date; (c) each party shall return or destroy the other's Confidential Information as directed; (d) provisions regarding confidentiality, limitation of liability, indemnification, intellectual property, and governing law shall survive termination.

Data Retrieval: Upon termination for any reason, we will provide you with a copy of your data in a standard format within 30 days of your written request, subject to payment of all outstanding fees.

12. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China (PRC), without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Dispute Resolution: Any dispute arising out of or relating to these Terms or our services shall first be resolved through friendly negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to the competent court of Baoding City, Hebei Province, PRC for adjudication.

Alternative Dispute Resolution: Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay is caused by events beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, riots, civil unrest, government actions, pandemic or epidemic, public health emergencies, fire, flood, earthquake, explosions, strikes, labor disputes, telecommunications failures, cyber-attacks, power outages, or failure of third-party infrastructure or services. The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

14. Entire Agreement

These Terms, together with any SOW, service agreement, and other documents expressly incorporated by reference, constitute the entire and exclusive agreement between you and Baoding Diken Information Technology Co., Ltd. regarding the subject matter hereof, superseding all prior or contemporaneous agreements, communications, proposals, and representations, whether written or oral. Any purchase order, acknowledgement, or other document issued by you that contains additional or conflicting terms is expressly rejected and shall have no effect. No modification of these Terms shall be binding unless in writing and signed by an authorized representative of both parties.

15. Waiver and Severability

Waiver: No failure or delay by either party in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise thereof. A waiver of any breach shall not constitute a waiver of any subsequent breach.

Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable or, if not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect. These Terms shall be construed, as nearly as possible, to reflect the original intent of the parties.

16. Notices

All notices, requests, consents, claims, demands, waivers, and other communications under these Terms shall be in writing and deemed to have been given when: (a) delivered by hand; (b) sent by confirmed email; or (c) sent by registered or certified mail, postage prepaid, return receipt requested. Notices to us shall be addressed to:

Baoding Diken Information Technology Co., Ltd.
Building 3, Diangu Science Center, 3088 North Leke Street, Baoding, Hebei, China
Email: support@dikeninfo.shop

Notices to you shall be sent to the email address or physical address provided during account registration. You consent to receiving electronic communications and agree that such communications satisfy any legal requirement that communications be in writing. Either party may update its notice address by providing written notice to the other party.

17. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms, whether by operation of law or otherwise, without our prior written consent. Any attempted assignment or transfer in violation of this section shall be null and void. We may freely assign, transfer, or delegate these Terms or any of our rights and obligations without your consent, provided we give you notice. These Terms are binding upon and inure to the benefit of the parties and their permitted successors and assigns.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Company: Baoding Diken Information Technology Co., Ltd.

Email: support@dikeninfo.shop

Phone: 185-7483-6581

Address: Building 3, Diangu Science Center, 3088 North Leke Street, Baoding, Hebei, China

We aim to respond to all inquiries within 5 business days. For urgent legal matters, please mark your correspondence "LEGAL NOTICE" in the subject line.